Q: Do you perform COVID-19 testing?
A: Yes, we do a 15-minute rapid Antigen test and a rapid 1-hour PCR test. We can also send out PCR and antibody testing to our outside lab with results in 2-5 days.
Q: When should I get tested for active virus detection?
A: If you are feeling sick with a fever, cough, trouble breathing, upper respiratory infection, loss of sense of taste or smell, or general flu-like symptoms OR you have been in close contact for 15 min or more with someone who tested positive, you should get tested.
Q: Must I be exhibiting symptoms before I can get an active virus detection swab test?
A: No, anyone can be tested
Q: How much does it cost with insurance to get the active virus swab test?
A: Most of the major insurance companies have STOPPED waiving copays, coinsurance, and deductibles as they did in 2020. Your cost for getting a COVID-19 test at Complete Health Urgent Care is based on the urgent care benefits you have with your insurance plan. We will collect urgent care copays, coinsurance, and urgent care deductibles at the time of service. Urgent care benefits depend on your specific insurance plan. We will call your insurance company to verify the amounts you are responsible for paying at the time of service.
Q: I’m self-pay. How much does it cost without insurance to get the Rapid 15 min active virus swab test?
A: $110 Office Visit
Q: Do you have payment plans for those without insurance?
A: No, we don’t. Payment in full is due at the time of service.
Q: Can I make an appointment to be tested?
A: No, we are a walk-in clinic so patients are seen “first come, first served”.
Q: Will I be seen by a Provider before the test?
A: Yes, a Nurse Practitioner or physician assistant will evaluate you when you are tested. If you are exhibiting COVID symptoms, the nurse may swab you, as part of our standing orders, before the Provider sees you.
Q: What are the differences between antigen tests and other COVID-19 PCR molecular tests?
A: Molecular tests (also known as PCR tests) detect genetic material from the virus. Antigen tests detect proteins from the virus and provide results in as little as 15 minutes. Antigen tests are very specific for the virus but are not as sensitive as molecular tests.
Q: How long does it take to get results from the outside lab swab and/or blood test?
A: We send our specimens out to Labcorp and it takes 2-5 days and oftentimes sooner to get results.
Q: How will you convey the PCR results to me?
A: All results will be provided to you via phone call once we receive them from Labcorp.